Return, Refund & Exchange Policy

1. Eligibility for Returns

Customers may request a return within 7 days of receiving the product if:

• The product is damaged during transit.
• The product received is incorrect or different from the order placed.
• The product has a manufacturing defect.
• The item is unused, unwashed, and in its original packaging with all accessories, manuals, tags, and invoice.

2. Non-Returnable Products

Returns will not be accepted for:

• Products damaged due to misuse, negligence, or improper handling.
• Products showing signs of use, scratches, dents, or modifications.
• Items without original packaging or invoice.
• Clearance, promotional, or special-order products unless defective.
• Products where warranty service is applicable instead of replacement.

3. Return Request Process

To initiate a return:

• Email us at info@brighthomeappliances.com
• Call us at +91 90828 22369

Share the following details:

• Order Number
• Product Name
• Reason for Return
• Clear images/videos showing the issue

Our support team will review the request within 2-3 business days.

4. Replacement Policy

If the return request is approved due to:

• Transit damage
• Manufacturing defect
• Wrong product delivered

We will arrange a replacement at no additional cost, subject to product availability.

If the same product is unavailable, customers may choose:

• Store Credit
• Alternative Product
• Full Refund

5. Refund Policy

Approved refunds will be processed through the original payment method.

6. Cancellation Policy

• Orders can be cancelled before dispatch.
• Once the order has been shipped, cancellation requests cannot be accepted and the order will fall under the return process.

7. Damaged Package Delivery

If the package appears damaged during delivery:

• Take photographs before opening.
• Mention the damage to the delivery partner.
• Contact us within 24 hours of delivery.

8. Warranty Claims

Many Bright Home Appliances products are covered by manufacturer warranty. Warranty terms vary by product category.

• Customers should retain their invoice for warranty support.
• Warranty covers manufacturing defects only.
• Does not cover normal wear and tear, accidental damage, misuse, or unauthorized repairs.

For detailed warranty information, please see our Warranty Policy.

9. Contact Information

For returns, refunds, exchanges, or warranty support: